[home][rumors and news][model release matrix][dealer network][desktop calendar][exhaust notes][tov forums][links][search][sponsors][garage][login]

Tire Rack Upgrade Garage
 Search for a Dealer:
 Canadian Flag US Flag
 Honda Acura
 ZIP  
Acura
There are currently no active Acura promotions
Honda
There are currently no active Honda promotions
Refreshed 2020 Honda Civic Type R Breaks Cover at Tokyo Auto Salon
More.......................
American Honda reports December 2019 sales
More.......................
Spied in Chicago! 2021 Acura TLX
More.......................
2020 Ridgeline goes on sale Dec 16, arriving with 9AT, Honda Sensing, locking tailgate, and more
More.......................
HPD launches a much more affordable $90k (race-ready) Civic Type R
More.......................
Acura engineers cook up a 350hp SH-AWD SLX restomod for this weekend's RADwood
More.......................
American Honda reports November 2019 sales
More.......................
TOV Video: Acura Type-S walk-around with chief designer Ben Davidson
More.......................
RDX --> Re: Jerky up shifts in a 6 speed transmission (update)
Join Discussion......
General Talk --> Re: Had a 2020 330i rental recently. some thoughts
Join Discussion......
Today's Reading Links --> Re: 2021 Nissan Z
Join Discussion......
Today's Reading Links --> Re: Cruise Automation is a California startup bankrolled by GM and Honda
Join Discussion......
TSX --> Re: I was planning to buy a new car...
Join Discussion......
Today's Reading Links --> Re: WhatCar 2020 Car of the Year
Join Discussion......
Fuel Cell Technology --> Re: Fuel Cell aging?
Join Discussion......
General Talk --> Re: Rivian R1T EV Turck "Tank Spin"
Join Discussion......
Accord --> Re: Accord Steering Problem
Join Discussion......
TLX --> Re: So when should expect to see the next gen TLX?
Join Discussion......
General Talk --> Re: Our 2020 Kia Telluride Is Proving to Be Frustratingly Sturdy
Join Discussion......
General Talk --> Re: 2020 S2000 20th Anniversary Edition
Join Discussion......
General Talk --> Re: Genesis 2021 GV80 - pics
Join Discussion......
General Talk --> Re: ACURA® CDX A-Spec?
Join Discussion......
Strictly Technical --> Re: Trans Fluid: ATF-DW1 vs HMMF
Join Discussion......
JD Power 2019 Initial Quality Study: Honda and Acura both score below industry average
 Date: June 19, 2019 13:48
 Submitted by:  JeffX
 Source: JD Power/Automotive News
 Credibility Rating: Not Specified


Automotive News has published the results of the 2019 JD Power Initial Quality survey, and Honda and Acura are nowhere to be found in the top 10. In fact, both marques score worse than the industry average of 93 problems per 100 cars. Honda rings in at 98 defects, which ranks them #17 between Porsche and Cadillac. Acura fared worse, notching 110 problems per 100 vehicles. Acura ranks 25th overall, falling between Mini and Chrysler.

The top 5 makes are Genesis, Kia, Hyundai, Ford, and Lincoln.

Historically, Honda and Acura have been 2 of the top makes in this survey, so we reached out to Honda spokesman Davis Adams for comment. It seems that most Honda complaints originate with the telematics (infotainment) systems and offered this comment:

“We value the voice of our customer and we have increased our efforts around the use and understanding of our telematics systems, which heavily influence IQS scores. We remain committed to improving in all aspects of quality for our customer.”


UPDATED WITH RESPONSE FROM ACURA:
Acura spokesman Chris Naughton has responded to our request for comment with the following:
We place the highest value on the voice of the customer, which has helped advance our brand’s reputation for outstanding durability, quality and reliability. In recent years,we have been among the leaders in deploying advanced safety, driver-assistive and connected-car technologies which heavily influence IQS scores. We will continue our efforts to improve the ease of use of these systems and deliver the highest levels of quality to our customers.
  • The Acura MDX and Acura TLX improved year-over-year.
  • The RDX is a first in a new generation of Acura vehicles with new technology creating an entirely new user experience that can require a bit of a learning curve for some drivers during the initial ownership period measured by IQS. Based on the success of RDX in the market withsales records in 11 of its first 12 months on sale, as well as positive feedback we have received from Acura owners, we are confident that our customers are very pleased with their overall ownership experience.
  • Our associates across sales, R&D and manufacturing are committed to continuing to advance the IQS performance ofAcura products. We fully expect the scores of all our products to greatly improve moving forward.
"





GRAPHIC: Automotive News


Last edited by JeffX on June 19, 2019 15:15

Click Here to Submit Your Comments

Viewing Threshold (What is this?)

[fancy] [flat] [simple]
Subject Thread Originator Replies Last Post
  The infotainment....
TonyEX 6
  Korea Power
osaze 2
  Yep, just got a new transmission inmy 15 CRV
DTdriver 0
  truedelta.com is my go-to for reliability
wistlo1 0
  Infotainment systems: a complicated solution in search of a problem
civicw 1
  2017 Accord V6 Coupe
TI-99/4a 1
  How it works
HONDA AFVM 24
  Quality IS on the decline.
Carnut1971 3
  Well, looks like I'll switch to Dodge since Honda now obviously sucks.
Power Of Dreams 3
  TLX head unit was the deal breaker
silverf16 8
  Worthless survey
None 11
  IQS Incentives
chhan02 5
  Wow 😲
Teamhondaguy 11
TOV Photo Gallery: Honda and Acura at 2019 Los Angeles Auto Show
Read Article....................
TOV Photo Gallery: Other vehicles of 2019 Los Angeles Auto Show
Read Article....................
Photo Gallery: RealTime Racing's TOP secret Honda Collection Hall
Read Article....................
2019 Honda Passport PR Photo Gallery
Read Article....................
2019 Acura NSX PR Photo Gallery
Read Article....................
First Drive: 2019 Acura ILX
Read Article....................
Contact TOV | Submit Your Article | Submit Your Link | Advertise | TOV Shop | Events | Our Sponsors | TOV Archives
Copyright © 2019 Velocitech Inc. All information contained herein remains the property of Velocitech Inc.
The Temple of VTEC is not affiliated with American Honda Motor Co., Inc. TOV Policies and Guidelines - Credits - Privacy Policy
30