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JD Power 2019 Initial Quality Study: Honda and Acura both score below industry average
 Date: June 19, 2019 13:48
 Submitted by:  JeffX
 Source: JD Power/Automotive News
 Credibility Rating: Not Specified


Automotive News has published the results of the 2019 JD Power Initial Quality survey, and Honda and Acura are nowhere to be found in the top 10. In fact, both marques score worse than the industry average of 93 problems per 100 cars. Honda rings in at 98 defects, which ranks them #17 between Porsche and Cadillac. Acura fared worse, notching 110 problems per 100 vehicles. Acura ranks 25th overall, falling between Mini and Chrysler.

The top 5 makes are Genesis, Kia, Hyundai, Ford, and Lincoln.

Historically, Honda and Acura have been 2 of the top makes in this survey, so we reached out to Honda spokesman Davis Adams for comment. It seems that most Honda complaints originate with the telematics (infotainment) systems and offered this comment:

“We value the voice of our customer and we have increased our efforts around the use and understanding of our telematics systems, which heavily influence IQS scores. We remain committed to improving in all aspects of quality for our customer.”


UPDATED WITH RESPONSE FROM ACURA:
Acura spokesman Chris Naughton has responded to our request for comment with the following:
We place the highest value on the voice of the customer, which has helped advance our brand’s reputation for outstanding durability, quality and reliability. In recent years,we have been among the leaders in deploying advanced safety, driver-assistive and connected-car technologies which heavily influence IQS scores. We will continue our efforts to improve the ease of use of these systems and deliver the highest levels of quality to our customers.
  • The Acura MDX and Acura TLX improved year-over-year.
  • The RDX is a first in a new generation of Acura vehicles with new technology creating an entirely new user experience that can require a bit of a learning curve for some drivers during the initial ownership period measured by IQS. Based on the success of RDX in the market withsales records in 11 of its first 12 months on sale, as well as positive feedback we have received from Acura owners, we are confident that our customers are very pleased with their overall ownership experience.
  • Our associates across sales, R&D and manufacturing are committed to continuing to advance the IQS performance ofAcura products. We fully expect the scores of all our products to greatly improve moving forward.
"





GRAPHIC: Automotive News


Last edited by JeffX on June 19, 2019 15:15

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Date Subject User
06-20-2019 11:38
The infotainment....   (Score: 1, Normal)
TonyEX
06-20-2019 17:51
Re: The infotainment....   (Score: 1, Normal)
HondaDad
06-21-2019 13:04
Re: The infotainment....   (Score: 1, Normal)
Gfn8r
06-21-2019 14:54
Re: The infotainment....   (Score: 1, Normal)
TonyEX
06-21-2019 18:49
Re: The infotainment....   (Score: 1, Normal)
Gfn8r
06-25-2019 22:49
Re: The infotainment....   (Score: 1, Normal)
TonyEX
07-17-2019 14:26
Re: The infotainment....   (Score: 1, Normal)
Dick W
06-25-2019 14:02
Korea Power   (Score: 1, Normal)
osaze
07-01-2019 12:24
Re: Korea Power   (Score: 1, Normal)
Honda-D
07-03-2019 19:26
Re: Korea Power   (Score: 1, Normal)
wanga
07-01-2019 16:57
Yep, just got a new transmission inmy 15 CRV   (Score: 1, Normal)
DTdriver
06-29-2019 00:48
truedelta.com is my go-to for reliability   (Score: 1, Normal)
wistlo1
06-27-2019 21:11
Infotainment systems: a complicated solution in search of a problem   (Score: 1, Normal)
civicw
06-28-2019 11:49
Re: Infotainment systems: a complicated solution in search of a problem   (Score: 1, Normal)
TI-99/4a
06-25-2019 10:42
2017 Accord V6 Coupe   (Score: 1, Normal)
TI-99/4a
06-26-2019 06:16
Re: 2017 Accord V6 Coupe   (Score: 1, Normal)
Dren
06-20-2019 15:02
How it works   (Score: 1, Normal)
HONDA AFVM
06-20-2019 15:23
Re: How it works   (Score: 1, Normal)
DCR
06-21-2019 00:58
Re: How it works   (Score: 1, Normal)
Hondarulez
06-21-2019 01:29
Re: How it works   (Score: 1, Normal)
owequitit
06-21-2019 07:52
Re: How it works   (Score: 1, Normal)
rev2damoon
06-21-2019 11:38
Re: How it works   (Score: 1, Normal)
JMU R1
06-21-2019 15:31
Re: How it works   (Score: 1, Normal)
honduh
06-21-2019 17:37
Re: How it works   (Score: 1, Normal)
RMTRADER
06-21-2019 21:59
Re: How it works   (Score: 1, Normal)
honduh
06-22-2019 00:47
Re: How it works   (Score: 1, Normal)
DanielAcosta
06-22-2019 01:33
Re: How it works   (Score: 1, Normal)
Hondarulez
06-23-2019 10:54
Re: How it works   (Score: 1, Normal)
Fishbulb
06-25-2019 00:28
Re: How it works   (Score: 1, Normal)
Hondarulez
06-25-2019 12:47
Re: How it works   (Score: 1, Normal)
Sasker
06-21-2019 09:16
Re: How it works   (Score: 1, Normal)
HONDA AFVM
06-21-2019 10:00
Re: How it works   (Score: 1, Normal)
Dren
06-21-2019 23:25
Re: How it works   (Score: 1, Normal)
KyDave95
06-22-2019 16:34
Re: How it works   (Score: 1, Normal)
HONDA AFVM
06-23-2019 15:24
Re: How it works   (Score: 1, Normal)
Civicb18
06-22-2019 00:35
Re: How it works   (Score: 1, Normal)
Hondarulez
06-21-2019 12:45
Re: How it works   (Score: 1, Normal)
wargasm
06-22-2019 00:37
Re: How it works   (Score: 1, Normal)
Hondarulez
06-21-2019 14:08
Re: How it works   (Score: 1, Normal)
RMTRADER
06-20-2019 19:36
Re: How it works   (Score: 1, Normal)
rocky
06-21-2019 14:45
Re: How it works   (Score: 1, Normal)
TonyEX
06-21-2019 17:34
Quality IS on the decline.   (Score: 1, Normal)
Carnut1971
06-23-2019 17:56
Re: Quality IS on the decline.   (Score: 1, Normal)
Blue99si
06-24-2019 10:51
Re: Quality IS on the decline.   (Score: 1, Normal)
Cory
06-25-2019 12:14
Re: Quality IS on the decline.   (Score: 1, Normal)
RamblerAmerican
06-24-2019 13:07
Well, looks like I'll switch to Dodge since Honda now obviously sucks.   (Score: 1, Normal)
Power Of Dreams
06-24-2019 22:43
Re: Well, looks like I'll switch to Dodge since Honda now obviously sucks.   (Score: 1, Normal)
technica
06-24-2019 23:51
Re: Well, looks like I'll switch to Dodge since Honda now obviously sucks.   (Score: 1, Normal)
Price
06-25-2019 00:24
Re: Well, looks like I'll switch to Dodge since Honda now obviously sucks.   (Score: 1, Normal)
Sasker
06-20-2019 00:29
TLX head unit was the deal breaker   (Score: 1, Normal)
silverf16
06-20-2019 09:05
Re: TLX head unit was the deal breaker   (Score: 1, Normal)
awg08
06-20-2019 10:51
Re: TLX head unit was the deal breaker   (Score: 1, Normal)
vh2k
06-20-2019 15:36
Re: TLX head unit was the deal breaker   (Score: 1, Normal)
lexusgs
06-20-2019 15:47
Re: TLX head unit was the deal breaker   (Score: 1, Normal)
Mikeydred
06-21-2019 01:20
Re: TLX head unit was the deal breaker   (Score: 1, Normal)
silverf16
06-21-2019 08:44
Re: TLX head unit was the deal breaker   (Score: 1, Normal)
99SI
06-21-2019 13:28
Re: TLX head unit was the deal breaker   (Score: 1, Normal)
silverf16
06-21-2019 15:10
Re: TLX head unit was the deal breaker   (Score: 1, Normal)
lexusgs
06-19-2019 23:24
Worthless survey   (Score: 1, Normal)
None
06-19-2019 23:57
Re: Worthless survey   (Score: 1, Normal)
DCR
06-20-2019 20:47
Re: Worthless survey   (Score: 1, Normal)
None
06-20-2019 08:10
Re: Worthless survey   (Score: 1, Normal)
RSX
06-20-2019 13:03
Re: Worthless survey   (Score: 1, Normal)
DCR
06-20-2019 13:35
Re: Worthless survey   (Score: 1, Normal)
NSXman
06-20-2019 14:01
Re: Worthless survey   (Score: 1, Normal)
WillMax
06-20-2019 18:51
Re: Worthless survey   (Score: 1, Normal)
wanga
06-21-2019 01:00
Re: Worthless survey   (Score: 1, Normal)
owequitit
06-21-2019 13:33
Re: Worthless survey   (Score: 1, Normal)
wanga
06-21-2019 13:14
Re: Worthless survey   (Score: 1, Normal)
Gfn8r
06-21-2019 13:33
Re: Worthless survey   (Score: 1, Normal)
BorisHonda
06-19-2019 15:02
IQS Incentives   (Score: 1, Normal)
chhan02
06-19-2019 16:20
Re: IQS Incentives   (Score: 1, Normal)
Hondarulez
06-19-2019 21:33
Re: IQS Incentives   (Score: 1, Normal)
Teamhondaguy
06-20-2019 19:03
Re: IQS Incentives   (Score: 1, Normal)
chhan02
06-21-2019 01:02
Re: IQS Incentives   (Score: 1, Normal)
Hondarulez
06-20-2019 12:39
Re: IQS Incentives   (Score: 1, Normal)
gaginang
06-19-2019 14:34
Wow 😲   (Score: 1, Normal)
Teamhondaguy
06-19-2019 14:38
Re: Wow 😲   (Score: 1, Normal)
Design
06-19-2019 14:38
Re: Wow 😲   (Score: 1, Normal)
NealX
06-19-2019 15:00
Re: Wow 😲   (Score: 1, Normal)
Grady
06-19-2019 16:27
Re: Wow 😲   (Score: 1, Normal)
Hondarulez
06-19-2019 17:28
Re: Wow 😲   (Score: 1, Normal)
99SI
06-19-2019 18:37
Re: Wow 😲   (Score: 1, Normal)
Mechanic
06-19-2019 18:58
Re: Wow 😲   (Score: 1, Normal)
JeffX
06-19-2019 19:09
Re: Wow 😲   (Score: 1, Normal)
Grace141
06-19-2019 19:29
Re: Wow 😲   (Score: 1, Normal)
Hondarulez
06-19-2019 22:26
Re: Wow 😲   (Score: 1, Normal)
Mikeydred
06-19-2019 17:27
Re: Wow 😲   (Score: 1, Normal)
deanh
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